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CREDIT TERMS ARE AVAILABLE.
COMPANY PURCHASE ORDER ARE WELCOME.
GOVERMENT AND SCHOOLS RECEIVE TAX BREAKS.
Magic City Computers has been in business since August 1994. We strive to build the best PC's on the market and carry the best products you can find. There is always a courteous member of our staff standing by to take your call should you have any questions before or after the sale. Please feel free to call for your no hassle free quote at anytime during normal business hours. Remember we exist only to serve you, and to serve you better than any other competition can. This is our pledge and our guarantee.
WARRANTY
1. Unless otherwise stated on the original invoice or outlined below, Magic City Computers, Inc. provides a one (1) year warranty on all Products purchased from MCC. The Warranty does not extend beyond the original Buyer of Products from MCC. Opened software is non-returnable.
a. Memory Products: Defective Memory products have a one (1) year warranty. Defective Memory products will be replaced as new if returned to MCC within thirty (30) days from the original invoice date will be repaired or replaced. (Memory product cannot be returned for credit).
b. Tape Products: All warranty service (including DOA service) for Hewlett Packard/Colorado tape products are required to be direct with the manufacturer for initial troubleshooting with the end user.
2. MCC does not support the manufacturer’s warranty on any Product beyond one (1) year unless otherwise stated on the original invoice. For any manufacturer who offers a warranty on Products exceeding one (1) year, it is the Buyer’s responsibility to deal directly with the manufacturer for any repairs of the Product beyond the first year of warranty
3. MCC does not warranty any Products that have been subject to improper use, abuse or physical damage. Removal of any serial number or warranty labels will also void such warranty of Product. All manufactures packing, books, and box contents must be in exact condition as sold for returns. Labor is not refunded at all and data backups are the responcibility of the customer not exception!
4. Inspection: The Buyer shall inspect goods at the time of delivery and shall notify MCC of any defect or discrepancies within one (1) day of receipt of goods.
5. Systems, Notebooks, and On-Site Warranty: cannot be returned for credit or stock rotation. All DOA or warranty authorization is provided after troubleshooting with MCC Technical Support prior to RMA being issued. System problem will be corrected or repaired, and are not replaced with different unit. On site warranty through on site service provider only.
CREDIT Effective August 1, 2000
1. Products (except for memory products and CPU’s, which shall receive no credit and only be repaired or replaced as new), may be returned for credit within the first fifteen (7) days from the original invoice date. Products returned for credit and received by MCC after fifteen (7) days from the original invoice date will be repaired or replaced. Credit period may vary by location, and when offered by any MCC Corp. location outside of the United States of America; credit period offered, may not exceed 7 days from date of original invoice. Warranty terms may differ so please refer to your local MCC Branch outside the United States of America for more details.
2. In order to receive proper credit for Products, 1) the customer must first request “Credit” at the time they are obtaining a RMA number and 2) all Products returned for credit must be received by MCC within fifteen (7) days of the original invoice date. The amount of credit will be based on the current market value at time MCC receives the Products from customer, unless otherwise notified in writing by MCC. Credit returns are subject to a 15% restocking fee.
3. On credit returns of all Products, all original packaging and items, accessories, etc. must be returned complete and in its original condition. Any Products returned for credit that is damaged due to alteration, abuse or physical damage (i.e. scratches, trace cut) improper label removable or addition will be refused and no credit issued.
DOA
If a Product fails (i.e. does not properly function, hereinafter “DOA Product”) and is returned to MCC within thirty (7) days of the invoice date, MCC will replace the DOA Product subject to (a) the Product’s availability and (b) the Customer obtaining a valid RMA number.
RMA REQUEST AND RETURN INSTRUCTION
1. In order to return Products to MCC, you must first obtain a RMA number from MCC. MCC will not accept any returned Products unless it is within MCC’s one (1) year warranty. RMA numbers are only issued by the MCC branch location from which the Product was originally ordered. All unauthorized packages will be refused by MCC Receiving Department and will be returned to the customer unprocessed and at the customer’s expense. Do not add new items or Products to an issued RMA number, as any unauthorized item or Product will be refused or the entire shipment may be refused.
2. SHIPPING INSTRUCTIONS Once you receive the RMA number for repair of the Product, the Product must be returned to MCC within seven (7) working days or warranty period, which ever applies first, Credit, DOA, or Repair. After seven working days, the RMA number will be cancelled and all shipments will be refused. All RMA numbers must be clearly printed on the outside of each carton containing the Product before it is shipped to MCC. All items returned must be properly packaged to prevent damage during shipment. Use equal or better than original packaging. Any Products damaged during shipping will be the sole responsibility of the shipper. All RMA returns must be shipped prepaid. No collect shipment or any out of country shipment requiring a Broker or Customs Fee will be accepted. MCC Corp. will return ship to customer and pay shipping charges to destinations within USA or Canada only, consignee pays all balance. MCC Corp. will pay no Broker, duty, customs fee, V.A.T., or any other fee except return shipping.
a. PRODUCTS FOR REPAIR ONLY Do not enclose the manuals, disks, or retail packing with the returned Product (except in the case of Monitors). The vendor does not repackage or supply these items on repair and MCC cannot return the same items. Only the item sent for repair will be returned. All extra items sent will be discarded by vendor and cannot be replaced. In the event a Product under warranty cannot be repaired or replaced, an alternative product of equal or greater performance will be provided. MCC may however, in its sole discretion, issue a credit on said product under warranty no greater than its current market value.
b. DOA Products: DOA Product replacement will be returned to the Customer as received by the Customer. (i.e. should the product be returned to MCC without cables, box, manual, etc., then MCC will only replace the same item received)
3. Customers may be referred directly to certain manufacturers to process RMA’s directly. Customers will be notified at the time of requesting RMA service, which manufacturers’ offer direct service.
Warranty information provided herein does not replace any Terms or Conditions listed in the store. Terms and Conditions subject to change without notice.
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