General

Showtime’s Preferred Customer Card are offered Gift certificates and extra discounts. Customers qualify for a Preferred customer discount card after third purchase. Showtime Computers offers in-store and onsite warranties. Warranties do not include training. Showtime Computers offer limited training only on products sold or integrated by Showtime. New Computer Systems are sold with one-year warranty on parts and labor. Meaning: If a part goes bad within warranty period we will replace it and configure your system at no cost to you. Labor does not include reinstallation or reconfiguring devices as a result of customer misuse or as a result of usage or installation of software or extra hardware that causes the OS to dysfunction. A minimum labor charge is normally required. Most Motherboard - CPU - Ram combos sold are tested in customer's presence. Showtime Computers' offers phone technical support for 3 minutes per phone call. If longer time is required, customer is kindly asked to consider purchasing private lesson certificates. Cost is a) In store: $30 for 35-minute intervals, b) Onsite: $95 for 1-hour intervals. Purchase of computer products does not in any way include Showtime Computers' experts' time. Time spend on assessing customer's need is the only free time offered. Service and training contracts are available at additional cost. Free Installation offered with memory purchases. All servers’ prices include one year on site warranty.

Invoice or proof of purchase required, failure to provide proof of purchase delays service. No warranties apply to working or physically damaged components. If you are not sure about the cause of your problem, we will provide you with Free limited technical assistance on parts bought at Showtime Computers. For parts bought elsewhere charges apply. Manufacturer's warranty applies to all products sold. Showtime Computers honors warranties (in-store) for all oem components. Manufacturers honor retail components warranties. DOA products are exchanged instantly. Instant replacements only within 14 days of purchase, after 14 days product has to go back to manufacturer with approx. 4-6 weeks to process.

Under the same limitations referred to above, memory has one-year warranty unless otherwise specified.

Under the same limitations referred to above all OEM CPUs have a 30-Day warranty unless otherwise specified? AMD and Intel CPU's are not warranted to the end user by the manufacturer and can only be exchanged under warranty with Showtime Computers during the warranty period.

CD-ROM, CD Writers, Zip Drives, etc.:

Under the same limitations referred to above most drives have a 6-Month warranty, or 1 year from manufacture date on drive, whichever is longer, unless otherwise specified. Please allow 7 days at least from warranty expiration date. No warranty will be honored on the last day (shipping requires 7 days). All Individual parts have a parts warranty only. No labor warranty is expressed or implied. Any part returned for warranty testing and replacement, if necessary, must be removed from your computer at the time of return, and all manuals, disks and accessories supplied with it, plus packaging should be brought in. Any person returning parts for warranty testing while still installed in their computer will be subject to a labor fee for any services performed. Returning parts for warranty testing without manuals and accompanying disks may delay service, as these items cannot be guaranteed to be in stock or in our software library. Please do not remove warranty tags of items. Tags help us identify components.

Trade-in ( Buy Back ) Policy:

Components and systems can be traded-in or bought back. Showtime Computers reserves the right to refuse trading-in components or systems. Systems and components purchased at Showtime Computers: 60-85% of current list price depending on age, packaging and shape. Items not listed on price sheet will be assessed individually. All parts or systems bought at Showtime are accepted for trade-in. 2) Purchased elsewhere: 30-60% of current list price. 3) Obsolete or defective items cannot be traded-in if warranties are expired. 4) Better trade-in value with new purchases.

Return Policy

Introduction: Electronic components' prices change very frequently. A newer product causes a price drop on an earlier version of that same product within a few days which makes returns of older product for full credit very difficult. Our trade in policy takes care of such issues.