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TERMS & CONDITIONS
Site Use
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of the terms and conditions. Your submittal of any purchase on our web site shall indicate acceptance of these terms and conditions. SEPC.COM, Inc. D.B.A. Superior Electronics, hereinafter referred to as Superior Electronics, reserves the right to make changes to this site and these terms and conditions at any time.
Copyright and Trademark Notice
This site is owned and operated by Superior Electronics. Unless otherwise specified, all materials appearing on this site are the sole property of SEPC.COM, Inc. , Copyright © 1999, Superior Electronics, ALL RIGHTS RESERVED. No material from this site may be copied, reproduced, modified, republish, posted, transmitted, distributed, or used in any form or by any means. Any unauthorized use of any materials appearing on this web site may violate copyright, trademark and other applicable laws and could result in criminal and/or civil penalties.
Disclaimer and Limitation of Liability
All of Superior Electronics products are guaranteed against manufacturer defects for 30 days from the date of invoice. Except as expressly stated herein, Superior Electronics makes no representations or warranties of any kind with respect to products sold by Superior Electronics. Except as expressly stated herein, Superior Electronics disclaims all warranties expressed or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Superior Electronics arising from any product sold shall be the the price of the product ordered. In no event shall Superior Electronics be liable for special, indirect, consequential, or punitive damages related to product sold.
Typographical Errors
In the event a product is listed at an incorrect price due to a typographical error Superior Electronics shall have the right to refuse or cancel any orders placed.Links
Our site may contain links to other sites that are owned and operated by a third party. You acknowledge that Superior Electronics is not responsible for the content or operation of any such site.Order Acceptance Policy
Your receipt of an electronic order confirmation does not signify our acceptance of your order. Superior Electronics reserves the right at any time after receipt of your order, to either accept or decline your order for any reason. All orders must be pre-approved, as established by our credit department. Superior Electronics reserves the right, without prior notice, to supply less than the quantity of any item ordered. All orders are subject to credit approval, and all items are limited to supply on hand.
Payment Methods
We accept MasterCard, VISA and Discover cards. Please be sure to provide your complete billing address and telephone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. All information must match your credit card issuers information that they have on file for you.If you wish to make your purchase with a Cashiers Check, Money Order or Personal or Company Check, please print out your total order, and send it along with your form of payment. Please make sure your total remittance includes any sales tax, and all shipping charges to avoid any delay in processing your order. Please allow up to 10 days for processing checks. There will be a $25 fee for any returned checks. Your order will be processed after your check has cleared our bank.
Shipping Policy
Estimated UPS Ground shipping is 3 to 10 business days, depending on location being shipped to. Tracking information will be supplied upon request, if tracking information is available.Superior Electronics must charge Sales Tax on any orders shipped to addresses within the state of California. Each customer shall be responsible for any taxes required on orders shipped to any other state.
Orders placed by 5:00 PM EST (US Eastern Standard Time) will be processed the same business day. Orders placed after 5:00 PM EST will be processed the next business day. Please be aware that we can not ship on weekends or holidays. please allow up to 3 -10 days for UPS Ground shipping. If we anticipate any type of delay in shipping your order, we will contact you by e-mail, to give you the option of accepting the order or canceling for a refund of the item back ordered.
No P.O. Boxes Please.
Return Policy
We offer a 100% Money Back Guarantee. If you are not happy with any item for any reason, simply return it via UPS, postage pre-paid for full refund or exchange, minus any shipping and handling fees.
NOTE: Please be advised that we do not offer a return policy on any "Custom Built" computers, printers, monitors or special order items, as indicated below.Products may be returned in the following manner: All returns must be made within 30 days of invoice date. Before returning any item you must contact our Customer Service Department for a Return Merchandise Authorization (RMA). No returns of any type will be accepted without an RMA number. The RMA is good for only one item and it must match the authorized product. Each RMA is good for 10 days form the day your RMA is issued. If you are returning a non-defective product that has been opened, you may be charged a 20% restocking fee. After 30 days, you must make all returns directly to the manufacturer.
Custom Built Computers, Printers, Monitors and special order items may only be returned for replacement and not for any refund. Software returns will be accepted for refund only if the package is unopened. All refunds will excluded any shipping and handling charges paid. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.
Please allow 2-4 weeks for refunds to be processed. All returns must be returned with all items in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. The original packing slip must be included with your RMA, and the RMA number must be visible on the outside of the package. There will be a $30.00 re-boxing fee for products not returned in the original packaging, with all the original equipment.
Used and Surplus Computers and Parts Return Policy
Due to the nature of surplus and used products, returns will be limited to defective products only. Returns must be received by Superior Electronics within 14 days of customers receipt date. We can not give refunds on used or surplus computers or parts. Any surplus or used computer or parts returned to us after 14 days will be refused. Before returning any defective item, you must contact our Customer Service Department at customerservice@superiorelectronics.com or contact our RMA department at rma@superiorelectronics.com to request a RMA number. No item will be accepted without an RMA number. RMA numbers for used and surplus computers and parts are good for 3 days after receipt of RMA number, sent to your e-mail account. If the product is returned without all the original packaging and accessories it will be sent back to you. All returned items will be tested in our service department, upon receipt of receiving your product. If it is determined that it is in working condition, the product will be sent back to you.
For Return Merchandise Authorization, Please Contact rma@superiorelectronics.com Please see RMA
Please send all RMA Merchandise to: Superior Electronics, RMA Department, 43775 15th Street West, Lancaster, CA 93534
All Returns must be sent by UPS, Federal Express, or any other carrier that issues a tracking number. Please remember to put the RMA number on the outside of your package....If not visible, the package will be refused.
Service and Support
Superior Electronics will provide limited on-line technical support for any product purchased from us. Please refer to our links page for manufacturers technical support. All technical support requests should be made to the manufacturer of the product you purchased.
Pricing
We are very competitive with our prices. Before comparing prices, please be sure that you are comparing the same "identical" item. In the unlikely event you feel our prices are higher a a certain item, please send us all the details. The item must be the "same" product, with all the same specifications, and must be offered by an on-line merchant. We will investigate it, and if you are right, we will sell you the item at the quoted price minus 10% of the difference. Low Price Guarantee does not apply to any closeout, clearance or going out of business sales. The product must be offered by an authorized, legitimate, on-line reseller.
When comparing prices, remember to include all shipping, handling, processing fees and any taxes due.
All prices are subject to change without notice. Offer good while supplies last. We are not responsible for any typographical errors
Please contact Customer Service at customerservice@superiorelectronics.com
Please contact RMA at rma@superiorelectronics.com
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Copyright© 2007, Superior Electronics, 43775 15th St. West, Lancaster, CA 93534
All prices and specifications are subject to change without notice.
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